1 reviews | Active since Jan 2010
PAYMENTS REVERSED
Bonitas is messing up, yet again. Please see the details of my complaint below. Can senior management kindly intervene and resolve this complaint ASAP! Pathcare confirmed on Monday, 19 November 2018 that the balance of R833.40 is still outstanding.
• 8/11/2018 – Samu – 081118Q3BSHF – The agent advised that the payments were reversed at Pathcare’s request. I advised that Bonitas previously stated it was due to the member’s request. The agent undertook to escalate the query. • 15/11/2018 – Tandeka – 151118Q3NW2H – The agent advised the claim was still in the 21 day turn-around time and will be processed in due course. I advised that this matter is urgent as Pathcare informed me that legal action is about to be instituted.
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team