Payment of claim

<p>I sent them a claim on the 11th of November and to date i have not received the payment. i then gave them a call on the 05-12-2016 and i get told the information on the claim is not valid hence it was not considered valid which i can acknowledge however its been amlost a month and then i get told that? no one even bothered coming back to me to advise me of that because they claim they have 7 working days? this is the straw that broke the camel's back. enough is enough</p>