MT
Michelle T
1 reviews | Active since Mar 2009
09 May 2019, 13:07
Payment not Resolved
Payment to Dr still not resolved - 3 months have past! I've been getting the run around from Bonitas and Xpedient. Sent emails to management. This is stressful. Please assist in resolving this matter. Last message from Xpedient
Dear Michelle
This has been requested from the rooms however not doctor nor Medscheme knows what a MCS report is even though they have requested this. I have done some research and found that it might just be a report including medical history so this is what I will be further requesting from the rooms and submitting that to the fund. Will keep you posted.
Kind regards
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Replies (2)
Bonitas Medical Fund's replyOfficial
10 May 2019, 08:29Hello roxanne,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply10 May 2019, 08:29
Official
Hello roxanne,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's replyOfficial
27 May 2019, 16:08Hello roxanne,
Thank you for submitting a comment to us through Hellopeter.
We have contacted you telephonically, however we could not reach you. Kindly note that a detailed email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
We have contacted you telephonically, however we could not reach you. Kindly note that a detailed email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply27 May 2019, 16:08
Official
Hello roxanne,
Thank you for submitting a comment to us through Hellopeter.
We have contacted you telephonically, however we could not reach you. Kindly note that a detailed email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
We have contacted you telephonically, however we could not reach you. Kindly note that a detailed email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,