Payment for my medical aid not fullfilled

Good day

I am a disappointed customer of Bonitas,I got burnt last year the 4th of December which was after hours,went to Tshepo Themba hospital for emergency assistance,in the morning since I was not admitted I called Bonitas Boncap) to let them know and process the payment the first lady I spoke to did the claim and said they waiting for the claim from the hospital then payment will be processed. December went by January I receive a call from Admin lady Tshego at Tshepo Themba saying the medical aid has not paid I called the medical aid spoke to Hellen Fletcher and she said that the claim is int the system she is processing it and was was accepted since it's an emergency..End of January the lady called again from Tshepo to say that payment has not been made I called the medical aid again with my own phone spoke to a lady again who said it was not processed due to ICD codes I Emailed the lady Tshego from Tshepo Themba and told her I need the ICD ten codes,she responded and said the codes are correct went back to the medical aid...I was sent from pillar to post with the payment of the hospital procedure...Sadly I was handed over by the hospital due to *********** of medical aid that I pay every month...Am so disappointed and dissatisfied with the medical aid scheme

My REFERENCES NUMBERS THAT I GOT TO TAKE OVER THE PHONE FROM THE CONSUTANT *** ***