JP
John P
1 reviews | Active since Mar 2022
15 Mar 2022, 08:29
Payment
Still have not received a reply to my complaint
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
15 Mar 2022, 10:49Hello John lawrence P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply15 Mar 2022, 10:49
Official
Hello John lawrence P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
JP
John P's updateReviewer Update
16 Mar 2022, 06:50Still is not the claim I am referring to.
Can`t you read my emails - and see that I am talking about the R410 - that needs to be paid - the covid test done on the 2/3rd December 2021 - not the one done on the 9th December 2021.
2/3rd December was done for my husband John
9th December was done for me - this was paid cash - and got the refund - as you can see below.
The 2/3rd Dec is still unpaid.
Do the Maths and see what needs to be done.
Dear Mrs CM Perfect
Membership number: ***
Reference number: 150322Q177XS
With reference to your query received, please be advised that as per our records the previous complaint was the pathology account dated 03/12/2021.
The below feedback was sent to the member on 09/03/2022.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
We have contacted you however could not reach you. Please be advised that the claim for Covid test has been received and reprocessed as follows:
Practice no: ***
Practice name: Du Buisson Kramer Swart Bouwer Inc
Treatment date: 03/12/2021
Beneficiary: John Lawrence
Charged amount: 710
Member amount: 710
Shortfall amount: 0
Reference number: NSL19990
Pay date: 22/12/2021
Pay number: 21147
An amount of R710.00 has been paid into the Absa current account number ***x9567 on 22 December 2021. A detailed remittance has been attached for your perusal.
Claims will be paid as per scheme rules and based on available benefits at the time of processing. The Fund will pay all claims at the Bonitas Scheme rate. If your healthcare provider charges more than the Bonitas Scheme rates, the member is liable to pay for the difference.
We value our members and sincerely apologise for any inconvenience caused to you.
Kindly advise by proving the claim details including the practice number and the service date of account if this is not the enquiry in question.
Can`t you read my emails - and see that I am talking about the R410 - that needs to be paid - the covid test done on the 2/3rd December 2021 - not the one done on the 9th December 2021.
2/3rd December was done for my husband John
9th December was done for me - this was paid cash - and got the refund - as you can see below.
The 2/3rd Dec is still unpaid.
Do the Maths and see what needs to be done.
Dear Mrs CM Perfect
Membership number: ***
Reference number: 150322Q177XS
With reference to your query received, please be advised that as per our records the previous complaint was the pathology account dated 03/12/2021.
The below feedback was sent to the member on 09/03/2022.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
We have contacted you however could not reach you. Please be advised that the claim for Covid test has been received and reprocessed as follows:
Practice no: ***
Practice name: Du Buisson Kramer Swart Bouwer Inc
Treatment date: 03/12/2021
Beneficiary: John Lawrence
Charged amount: 710
Member amount: 710
Shortfall amount: 0
Reference number: NSL19990
Pay date: 22/12/2021
Pay number: 21147
An amount of R710.00 has been paid into the Absa current account number ***x9567 on 22 December 2021. A detailed remittance has been attached for your perusal.
Claims will be paid as per scheme rules and based on available benefits at the time of processing. The Fund will pay all claims at the Bonitas Scheme rate. If your healthcare provider charges more than the Bonitas Scheme rates, the member is liable to pay for the difference.
We value our members and sincerely apologise for any inconvenience caused to you.
Kindly advise by proving the claim details including the practice number and the service date of account if this is not the enquiry in question.
JP
John P's update16 Mar 2022, 06:50
Reviewer Update
Still is not the claim I am referring to.
Can`t you read my emails - and see that I am talking about the R410 - that needs to be paid - the covid test done on the 2/3rd December 2021 - not the one done on the 9th December 2021.
2/3rd December was done for my husband John
9th December was done for me - this was paid cash - and got the refund - as you can see below.
The 2/3rd Dec is still unpaid.
Do the Maths and see what needs to be done.
Dear Mrs CM Perfect
Membership number: ***
Reference number: 150322Q177XS
With reference to your query received, please be advised that as per our records the previous complaint was the pathology account dated 03/12/2021.
The below feedback was sent to the member on 09/03/2022.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
We have contacted you however could not reach you. Please be advised that the claim for Covid test has been received and reprocessed as follows:
Practice no: ***
Practice name: Du Buisson Kramer Swart Bouwer Inc
Treatment date: 03/12/2021
Beneficiary: John Lawrence
Charged amount: 710
Member amount: 710
Shortfall amount: 0
Reference number: NSL19990
Pay date: 22/12/2021
Pay number: 21147
An amount of R710.00 has been paid into the Absa current account number ***x9567 on 22 December 2021. A detailed remittance has been attached for your perusal.
Claims will be paid as per scheme rules and based on available benefits at the time of processing. The Fund will pay all claims at the Bonitas Scheme rate. If your healthcare provider charges more than the Bonitas Scheme rates, the member is liable to pay for the difference.
We value our members and sincerely apologise for any inconvenience caused to you.
Kindly advise by proving the claim details including the practice number and the service date of account if this is not the enquiry in question.
Can`t you read my emails - and see that I am talking about the R410 - that needs to be paid - the covid test done on the 2/3rd December 2021 - not the one done on the 9th December 2021.
2/3rd December was done for my husband John
9th December was done for me - this was paid cash - and got the refund - as you can see below.
The 2/3rd Dec is still unpaid.
Do the Maths and see what needs to be done.
Dear Mrs CM Perfect
Membership number: ***
Reference number: 150322Q177XS
With reference to your query received, please be advised that as per our records the previous complaint was the pathology account dated 03/12/2021.
The below feedback was sent to the member on 09/03/2022.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
We have contacted you however could not reach you. Please be advised that the claim for Covid test has been received and reprocessed as follows:
Practice no: ***
Practice name: Du Buisson Kramer Swart Bouwer Inc
Treatment date: 03/12/2021
Beneficiary: John Lawrence
Charged amount: 710
Member amount: 710
Shortfall amount: 0
Reference number: NSL19990
Pay date: 22/12/2021
Pay number: 21147
An amount of R710.00 has been paid into the Absa current account number ***x9567 on 22 December 2021. A detailed remittance has been attached for your perusal.
Claims will be paid as per scheme rules and based on available benefits at the time of processing. The Fund will pay all claims at the Bonitas Scheme rate. If your healthcare provider charges more than the Bonitas Scheme rates, the member is liable to pay for the difference.
We value our members and sincerely apologise for any inconvenience caused to you.
Kindly advise by proving the claim details including the practice number and the service date of account if this is not the enquiry in question.
JP
John P's updateReviewer Update
25 Mar 2022, 08:44Bonitas is still refusing to deal with this problem of the unpaid account for the Covid test in December 2021
It just proves that have no idea how to deal with complaints or the clients
It just proves that have no idea how to deal with complaints or the clients
JP
John P's update25 Mar 2022, 08:44
Reviewer Update
Bonitas is still refusing to deal with this problem of the unpaid account for the Covid test in December 2021
It just proves that have no idea how to deal with complaints or the clients
It just proves that have no idea how to deal with complaints or the clients