Payment

I have been struggeling for FOUR months to sort out my wifes medical aid. Ever since the income verification stage the end of last year it has gone down hill. Now that i want to have them debit my account, they say its the bank, but the bank says its Bonitas. now my membership has been terminated two weeks ahead of my sons op. I would like someone to contact me. not a automatic responce as always, someone i can speak to and help me. I never ever get any feedback from bonitas.