LP
Lawrence P
1 reviews | Active since Jan 2020
05 Mar 2024, 13:27
Paying Bonitas for free
I was not informed that my membership number was changed I only found out this when I contacted Bonitas because my baby couldn't get her immunization, the lady whom I spoke to said this would take a week for it to be resolved. I waited that week and on my second attempt of getting her immunized we encountered the same problem, this time it was even worse as they couldn't pick up my membership number at all.
Secondly in seeking assistance I had to deal with rude consultants who would deliberately end my chats without getting assistance.
It's as if I'm paying medical aid for nothing. Now it means my baby is two weeks late for her immunization. (So what if it was a worse situation 🤔)
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
05 Mar 2024, 13:39 Hello Lawrence P
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply05 Mar 2024, 13:39
Official
Hello Lawrence P
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
05 Mar 2024, 13:55Hello Lawrence P
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply05 Mar 2024, 13:55
Official
Hello Lawrence P
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
11 Mar 2024, 16:47Hello Lawrence P
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply11 Mar 2024, 16:47
Official
Hello Lawrence P
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
LP
Lawrence P's updateReviewer Update
13 Mar 2024, 14:51Problem not sorted out even now. I was once again at the pharmacy and I'm still getting the same response. I contacted Bontitas and still wasn't assistance it's been a whole month of this up and down now. This whole thing is costly to me as I spend alot on airtime and traveling. I was paying Medical aid in order to make things convenient for me but, it seems like I'm just paying to get stressed by Bonitas
LP
Lawrence P's update13 Mar 2024, 14:51
Reviewer Update
Problem not sorted out even now. I was once again at the pharmacy and I'm still getting the same response. I contacted Bontitas and still wasn't assistance it's been a whole month of this up and down now. This whole thing is costly to me as I spend alot on airtime and traveling. I was paying Medical aid in order to make things convenient for me but, it seems like I'm just paying to get stressed by Bonitas