HM
Hlengiwe M

1 reviews | Active since Jul 2019

10 Feb 2021, 11:21

PAY FOR BREAST REDUCTION AND STOP IGNORING ME

Bonitas doesn't respect or car about their clients. Why must I pay for a service provider that refuses to pay for medical procedures? I make sure my premiums are paid every month for such appalling service

I asked why is breast reduction an exclusion? What's the medical reason behind the scheme excluding it? Bonitas failed to provide me with medical reasons why its considered cosmetic and now sending me pillar to post sending me emails about things I never asked about

You have an obligation to pay for medical procedures since you a medical aid. Big breast do so much damage to the spin and yet your Manage Care Program covers back and spin. Breast damage your back spin. Why would you assist me in me back and spin yet dont look at the cause of that problem being breast? How is something that damages you health considered cosmetic

You have an obligation to pay for medical procedures that improve the quality of life your clients

Big breasts are a black woman problem. If it was a white woman problem, you would have paid for it within a blink of an eye. Racial profiling and ****** are behind your exclusion since you fail to provide me with reason

I demand a clinical advisor to contact me to give me medical reasons why its cosmetic

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply12 Feb 2021, 07:38
Official
Hello Hlengiwe M,  As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards ,

Bonitas Team
HM
Hlengiwe M's update15 Feb 2021, 12:03
Reviewer Update
Hi Lebo. You promised to call me at 9am and I am still waiting for your feedback
HM
Hlengiwe M's update17 Feb 2021, 09:17
Reviewer Update
Hi Lebo, as per your promise, I didn't receive the email as per phone discussion. What is the ETA for sending emails?
Bonitas Medical Fund
Bonitas Medical Fund's reply18 Feb 2021, 15:59
Official
Hello Hlengiwe,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and we will await your response.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team