HM
Hlengiwe M

1 reviews | Active since Jul 2019

30 Jan 2021, 15:13

PAY FOR BREAST REDUCTION.

What's the point of having a medical aid when they refuse to pay for medical procedures to assist clients?

What's the thought process that Bonitas is following to refuse certain procedures that can improve the quality of life for their clients?

Why isn't breast reduction covered? Is this ************** against women of colour since majority suffer from big breasts? Big breast are painful to live with. There are no bras that fit properly that can ease the pain. Big breast not only cause physical pain. But emotional, psychological and mental pain. They unbearable to have. And please dont lie that women who do breast reduction is cosmetic. Bonitas has an obligation to assist their clients and offer comfort to ease their pain

Momentum reviewed theor policies around breast reduction to assist their female clients. Discovery pays for breast reduction.

I would like a thorough explanation why Bonitas refuses to pay for this life changing surgery and on what basis is it based on

Some women struggle to gym due to the capacity on their chest. WHAT IS BONITAS DOING TO ASSIST WOMEN WITH BIG BREAST BY INPROVING THEIR QUALITY OF LIFE. ITS JUST A ONCE OFF LIFE CHANGING SURGERY.

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Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply01 Feb 2021, 08:08
Official
Hello Hlengiwe M,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your enquiry.
                                                                                                                                                         We appreciate your patience while we are resolving this query for you. Regards,
 
Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply01 Feb 2021, 08:49
Official
Hello Hlengiwe M,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team
HM
Hlengiwe M's update01 Feb 2021, 09:27
Reviewer Update
Hey my query wasn't sorted thank you

I asked for a full explanation why it's an exclusion because it's a life changing surgery.

Bonitas is denying its clients from receiving surgery that can improve thor quality of life and also ease pain

I want a full explanation to why it's an exclusion when it can help

You can say it's a scheme exclusion and leave it there

Someone needs to call me and explain the reason. Provide medical explanation to why its cosmetic and not medical

I will wait for further communication
HM
Hlengiwe M's update01 Feb 2021, 12:11
Reviewer Update
Hello

I called your call centre and the call got cut off

As I was saying

Bonitas needs to provide me with medical evidence to why breast reduction is cosmetic and how it cant be deemed as medical

On what basis is this s scheme exclusion, I need it in writing why medically its cosmetic