PATHETIC/NO FEEDBACK AND SERVICE from Bonitas

I was admitted to the hosptal in August for two operations.. The orthotist came to see me after dr prescribed a boot for my foot after my foot operation. When sending in the claim to the medical aid, the whole claim was rejected... The orthotist and dr gave me a motivation letter as to why the bood and ice pack were necessary. On 18/10/2022 this was sent in to Bonitas. Until today 11/11/2022, I still do not have feedback. Every time I call, I just receive that the letter was sent to incorrect department, or they will escalate and and... Wednesday the consultant told me that the bood was approved because there are appliance benefits.. The consultation was rejected due to day to day benefits... but I was IN HOSPITAL... Once again they would forward that notify the claims department about hospitality..Today again, everything needs to be send back, because they need to escalate..(even the boot is no longer approved... They claim that feedback turn around time is 1 week.... on the moment more likely, 1 year because it's nearly 1 month now. Absolutely NOT ACCEPTABLE.