PATHETIC - WORST MEDICAL AID!!!!!

In jan 2015 i submitted a claim for a bill dated 2014. i specificly requested payment to be made from 2015 savings as was advised by the consultant. after 1 and half months after my calls 20-30 min at a time discovered that the claim was sitting in the PMB dept which i did not request. after a few more days called again at my cost and was told PMB dept is not paying. Why so long just for that info??<br> i then requested my ORIGINAL request to be adhered to to pay from savings. i got so sick of all of this i paid the doctor on my own on 25/02 and called in to bonitas one day after 26/02 and cancelled this whole request. 10 days later i receive an email saying claim has been paid to doctor. <br> what service is thus. so my doc has been paid twice. What was the purpose of calling and cancelling. What do your consultant do and know?????<br> this is the 2nd time im taking bonitas to hello peter and the first time i received no response. <br> every time we call the consultant puts u on hold!!!! every call u make is minimum 20 min!!!!!<br> Your'll are pathetic excuse. im paying R3030 a month for bull****!!!!<br> as soon as my baby is born im surely cancelling my policy. <br> contact me for all ref no and staff name<br>