Pathetic, Unprofessional Service

I have been trying since October 2024 to remove my parents as dependents on my medical aid, as I am migrating to Profmed and to have my dad as the main member on the Bonitas scheme. Despite forwarding them all their requirements a few times and despite 34 emails to them since the end of October 2024, I received an NTU email today as they advise an option was not selected. These documents were all sent to them. Their business partner Agile Health, which attends to the onboarding process is highly ***********, as it seems as though different consultants deal with a file and they do not bother to peruse the file as all documents should be on file. Despite having advised thsm from the onset that my parents will not have a medical aid from January 2025, they have lacked empathy to assist. I have been a member of Bonitas since 2007 and if this is the way the they elect to treat loyal clients, they will definitely have their members migrating to other schemes. Despite having emailed their CEO on 3 occasions, there has been no response to my emails.