Pathetic Services From Bonitas and Their Under writing team

What a wasteful medical aid. I had an accident and was sent home after spending few days in hospital. A week later I can not wake up from bed and absolutely in tremendous pain. I contacted my doc sent him my scans, he said I need a spinal procedure. The ladies at the surgery began the process only for Bonitas to decline my auth. Because of it being a pre ex condition. Whereas how can an accident be pre ex. I personally am absolutely astonished by Bonitas. I am in complete disgust. however at the end of this all they still expect payment for this pathetic services we receive.

My doc submitted reports and motivational letters to support this. as recorded when I was in hospital the last time.

Bonitas underwriting you guys need to catch a wake up call..... I will definitely be changing if nothing is done about My situation.