PR
Pieter R

1 reviews | Active since Aug 2016

03 Jun 2021, 10:37

PATHETIC SERVICES

Good day Bonita's,

Me again your client. You are still continuing to fail me as your client. Your employee Thabang Mokoena is refusing to assist me because i speak Afrikaans, and when asked if he refuse to assist me he answered "yes". I wish to lay an official complaint against him.

I have to make it public that you are pathetic and just after money. Your service delivery is of such nature that there is nothing to say about it other than pathetic. I am sick and tired to constantly hear that this does not form part of my plan en that is not covered. The only thing that is covered is my monthly premium to pay ill disciplined employees to refuse to render me a service in Afrikaans.

You associate yourself with an even more pathetic association called DENIS. Well equal to you it is understandable that you attract each other.

Your agreement is with Doctors that cannot render services.

0
Replies (6)
Bonitas Medical Fund
Bonitas Medical Fund's reply03 Jun 2021, 11:31
Official
Hi Pieter R,
 
  Thank you for notifying us of your complaint.
 
 We are sorry to hear about this, we are glad that you have brought this to our attention. We will investigate this matter.
 
 We appreciate your patience will resolving this query for you. Regards, Bonita Team 
PR
Pieter R's update06 Jun 2021, 05:01
Reviewer Update
????????
PR
Pieter R's update07 Jun 2021, 11:08
Reviewer Update
Bonita's,

You are failures.


Bonitas Medical Fund
Bonitas Medical Fund's reply07 Jun 2021, 14:43
Official
Hello Pieter R, Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team 
PR
Pieter R's update09 Jun 2021, 13:01
Reviewer Update
The matter is not resolved just because you send an email.

The matter that you handle was nothing to do with my complaint but with regard to Dentists etc. I can place the response if you wish?


PR
Pieter R's update09 Mar 2023, 09:15
Reviewer Update
To date this matter was not resolved and remain open. bonitas you are pathetic.