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nompumelelo.magida nompumelelo.magida

1 reviews | Active since Aug 2016

06 Oct 2020, 14:53

Pathetic service that is not at all customer centric

I have still not received any feedback from Bonitas regarding my complaint. A gentleman by the name Solakhe called me on the 25th September at 11:26 and assured me that the team leader in question would call and attend to my query at half past one as requested and this was not done. Why does it take Bonitas more than a week to retrieve a call recording? Is this the type of service that client need to experience when calling through to your customer service?

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply06 Oct 2020, 15:44
Official
Hello Lelo M,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your enquiry and we are currently investigating this matter.  

We appreciate your patience while we are resolving this query for you.  

Regards,

Bonitas Team 
nn
nompumelelo.magida nompumelelo.magida's update06 Oct 2020, 21:10
Reviewer Update
It will take another two weeks to resolve
Bonitas Medical Fund
Bonitas Medical Fund's reply12 Oct 2020, 09:20
Official
Hello Lelo M, 

Thank you for submitting a comment to us through Hellopeter.

According to the telephone communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team