MN
Marcia N

1 reviews | Active since Mar 2015

02 Jun 2016, 10:44

Pathetic service - refusing to uplift suspension while payment taken

<p>Bonitas is very quick to suspend medical aid accounts but dragging to uplift suspension. You even lazy to check your accounts records that the money is on your side, your patients rather die because all that is important to you is MONEY rather than health that your want the world to believe you care about. Can the Credit Department do their job they are employed to do, check your records to save your clients. Account No: ***</p>

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply02 Jun 2016, 11:39
Official

Hello CheruteNT

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply14 Jun 2016, 07:53
Official

Hello CheruteNT

Thank you for submitting a comment to us through Hello Peter.

We hereby confirm that your concerns have been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team