Pathetic service once again

Once again I have experienced such pathetic service from boncap. I received a bill from lancet at the end of July for claims dated Feb. This was not paid by boncap and I don't understand why as a claim processed after with the same code for R1318 was paid . The response from boncap is that this is a stale claim apparently. I queried this when I received the bill. Why did boncap not pay at the time? I want this reprocessed. You have the proof lancet tried to submit the claim so it should be reprocessed. I will have to take the to the ombudsman if this is not sorted. I am having endless problems with you people.