BB
Barbara B
1 reviews | Active since Jul 2011
30 Jun 2023, 11:39
Pathetic Service of Consultants
How hard is it to send a paying member the network list for specialist that you require us to visit. Spending hours on the phone to get the list and NOTHING. Do i need to stop paying you first before i can get service. Its your policy that we can only see Dr on your specialist list but now i have to fight to get the list out of you so that i can see a DR. And to top it off i am refused to speak to any manager in charge.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
30 Jun 2023, 12:49 Hello Barbara
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply30 Jun 2023, 12:49
Official
Hello Barbara
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
03 Jul 2023, 21:39Hello Barbara
Thank you for submitting a comment to us through Hellopeter.
According to our telephonic discussion, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply03 Jul 2023, 21:39
Official
Hello Barbara
Thank you for submitting a comment to us through Hellopeter.
According to our telephonic discussion, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team