FH
Fikile H
1 reviews | Active since May 2025
26 May 2025, 07:49
PATHETIC SERVICE - NO COSTUMER CARE - JUST LIES ***
BONITAS YOU **** AND SAID THIS COMPLAIN IS RESOLVED, MY SAVINGS REFUND IS STILL NOT PAID, I SUBMITTED ALL DOCUMENTS IN FEBERUARY AND SINCE THE BEGINNING OF MAY I HAVE BEEN BEGGING YOU TO PAY ME MY MONEY, IS THIS YOUR VERSION OF TREATING CUSTOMER FAIRLY? IS HOW YOU TREAT ALL YOU CUSTOMERS AND THE WORST THING IS THAT EVEN WHEN A PERSON COMPLAINS STILL NOTHING IS DONE INSTEAD YOU ARE BEING PROMISED LIES - PAY ME MY MONEY TELL ME WHEN IT WILL BE IN MY BANK ACCOUNT.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
26 May 2025, 09:30Hello Fikile H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to our finance department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to our finance department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply26 May 2025, 09:30
Official
Hello Fikile H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to our finance department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to our finance department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
FH
Fikile H's updateReviewer Update
27 May 2025, 08:00BONITAS WHEN ARE YOU PAYING MY MONEY INTO MY BANK ACCOUNT? I'M REALLY DISAPPOINTED AT HOW YOU TREAT YOUR COSTUMERS YOU DO SHOW EMPHATHY AND COSTUMER CARE. AFTER DEDUCTING MY PREMIUMS EVERY MONTH NOW I HAVE TO BEG YOU TO PAY ME BACK WHATS BELONG TO ME ?
FH
Fikile H's update27 May 2025, 08:00
Reviewer Update
BONITAS WHEN ARE YOU PAYING MY MONEY INTO MY BANK ACCOUNT? I'M REALLY DISAPPOINTED AT HOW YOU TREAT YOUR COSTUMERS YOU DO SHOW EMPHATHY AND COSTUMER CARE. AFTER DEDUCTING MY PREMIUMS EVERY MONTH NOW I HAVE TO BEG YOU TO PAY ME BACK WHATS BELONG TO ME ?
FH
Fikile H's updateReviewer Update
30 May 2025, 14:14Thank you refunds paid and reflected on my ban account - 29/05/2025
FH
Fikile H's update30 May 2025, 14:14
Reviewer Update
Thank you refunds paid and reflected on my ban account - 29/05/2025
Bonitas Medical Fund's replyOfficial
30 May 2025, 18:58Hello Fikile H
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas team
Bonitas Medical Fund's reply30 May 2025, 18:58
Official
Hello Fikile H
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas team