Pathetic Service from Call Centre Team Leader

My request to join Bonitas as of 1 March has become a nightmare for me. On the 19/02/2015 I was requested to make a payment to the medical fund as tapes left the building and could not load my debit order. Payment was made on the 20/02/2015 only to find that my account was still debited on the 02/03/2015. I call the call centre to speak to Letticia Sihlali who is conveniently too busy to return my call after leaving 3 messages. Reference numbers: 190215Q6TDBJ / Agent 030315Q75KJG / Agent Hlolni Hlapolana 030315Q75X01 / Fatima. Hlolni does not even know her managers name and refuses to give it to me. <br> I want a reversal of my funds by 8am tomorrow morning.