PATHETIC SERVICE FROM BONITAS

Bonitas must stop bragging about their service when they cannot deliver on basics. I have been struggling to get a statement. Despite sending them emails, an automated message is recieved, however no statement received after days of logging the call. I have complained many times before and they don't call yoj back nor do they respond to the complaint. I pay a huge sum every month and feel that they are not taking their business seriously.

The agents are rude, abrupt and defensive when I called in querying tge reasons for the non response.

I am highly disappointed and feel highly deprived of basic service. Despite this, they find all excuses not to fully pay for in hospital procedures. I am constantly paying thousands over and above what I pay them each month.

I am considering canceling my policy after 10 years and allow for competence and reliable service from a company that deserves my business.