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Theresa G

1 reviews | Active since Mar 2021

10 Mar 2021, 08:38

Pathetic service from bonitas

I had very bad experience with Bonitas medical aid since I got it .I didn't use the medical aid for almost a year but was paying every month. Then I struggled to get authorizations for removing my gal bladder .Bonitas never provided any feedback from their side .I needed to call in the whole time to get updates on what's going on .I think this is very bad service received and very unprofessional .

Ive send my refund claims thru on 27.01.2021 for refund to be processed but up until today I didn't receive any feedback by email or telephonically .Is this the way how this medical aid to business ?

I will never recommend Bonitas medical aid to one of my friend family members or any one who is searching for medical aid . This service is just unacceptable

We are loyal customer who pay every month didn't skip a payment and this is the service I receive from Bonitas ..Its pathetic !!

I'm also in customer services so I know this is not the way to treat people !

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply10 Mar 2021, 10:16
Official
Hello Theresa G
 
Thank you for notifying us of your complaint. we are sorry to hear about this, we are glad that you have brought this to our attention.
 
  We are currently investigating this matter. 
  
  We appreciate your patience while we are resolving this query for you.
 
Regards,
  
 Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Mar 2021, 23:03
Official
Hello Theresa G,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team