Pathetic Service from Bonitas

Once again the administration now handled by Momentum is totally pathetic. I have complained before however never received a callback but an email from a noreply email box. Guess Bonitas is going to lose alot of their clients. You never get a straight answer and their call center seems to be very confused. So all I have to say I'm considering moving over to other medical aid where service is priority...besides me lots of my colleagues are also experiencing problems . You call in an agent asks you to hold on and thereafter you are out back into the queue... thank you