Pathetic service from Bonitas

Bonitas is by far the worst medical aid company I have ever dealt with. They show no empathy towards their clients and turn their administrative issues into the client’s problem. While we understand that internal changes happen, they should not cause such inconvenience to clients during transitions.

I assisted a client with a downgrade and a change of banking details request. It's now the third month of the year, and Bonitas is still demanding cash payments from the client. There is no one in the management team who can even address queries—this is how inadequate and inefficient Bonitas' administration team is. At this point, Bonitas should consider advising clients to switch to other medical aid companies if they can't provide the necessary support. It’s incredibly frustrating to explain the situation to consultant after consultant, only to find they can’t help, won’t refer you to someone who can resolve the issue, or even worse, provide incorrect information. I will never recommend Bonitas to anyone, and I hope the clients currently with them move to a more competent medical aid provider.