Pathetic service from bonitas

I have been a loyal Bonitas member for 13 years, and I am deeply disappointed by the pathetic service I have received regarding my savings refund. I submitted my refund request on 30 September 2025, and after an entire month with no feedback, I contacted Bonitas myself. Only then was I told that the refund was “in the final stages.”

On 12 November, I was informed to “wait for the proof of payment.” A week later, with still no payment and no update, I phoned again — this time I was told there was no new information and that the matter had been “escalated to finance.” Since then, nothing. No communication. No feedback. No resolution.

It is absolutely unacceptable that after more than a decade with Bonitas, I am forced to chase them for weeks just to get a simple savings refund processed. The lack of urgency, poor communication, and complete disregard for their members is shocking.

If this is the level of service loyal, long-term members receive, I can only imagine how others are treated. Bonitas seriously needs to improve their turnaround times and accountability, because this experience has left me extremely dissatisfied and questioning whether they value their members at all.