NH
Niresh H
1 reviews | Active since Jan 2022
25 Mar 2022, 20:23
Pathetic service from Bonitas
Good day. I am extremely irrate as Bonitas never respond to any queries despite the urgency. I logged a query whereby the cost of a blood test was taken out of my savings instead of my oncology benefit. I have sent numerous follow up emails and they seem to give a damn about their clients where they never respond. I totally regret moving to Bonitas from my previous medical aid who were giving me a much better service. PLEASE CAN YOU LOOK INTO MY QUERY AND RESOLVE AS YOU ARE INCORRECTLY DEPLETING MY SAVINGS!!!!!!!!!!!!!!
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Replies (2)
Bonitas Medical Fund's replyOfficial
28 Mar 2022, 10:00Hello Niresh H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply28 Mar 2022, 10:00
Official
Hello Niresh H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
31 Mar 2022, 14:36Hello Niresh H
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply31 Mar 2022, 14:36
Official
Hello Niresh H
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team