Pathetic Service From Bonitas

I have been submitting a claim on behalf of my father who is a pensioner to bonitas on numerous occasions since December 2018 and after his Hospital claim was rejected twice by Bonitas I had to request the hospital case manager and my father’s Dr to intervene by resubmitting the correct documents to Bonitas - now all of a sudden they say the Hospital claim is now stale and this has come as a surprise to me considering that I have been communicating back and forth with Bonitas for the past 3 months trying to resolve this issue. Therefore after battling to have my father‘s claim approved by bonitas in March 2019,the accounts dept say they cannot pay since the claim is now stale which is outrageous considering the amount of communication and follow ups which have been taking place between myself and Bonitas during this period.Furthemore the Contact Centre ‘s staff are so clueless ,useless and not helpful at all.

Bonitas please settle this account and stop coming up with tricks not to pay the hospital claim.