PATHETIC SERVICE FROM BONITAS

So i called Bonitas on the 20th of December 2018 stating that I would like them to debit my account sooner then the due date,Portia advised me that they can but it's easier if I do an EFT.I called back on Friday and spoke to Malik who advised that they do not debit client's accounts earlier so I should also do an EFT,I explained to him that I am unable to as I have a new cellphone and my App Banking is not set us,he advised he cannot assist. On Monday I finally got it right, made the EFT and emailed them the proof, On Thrusday I received an email from them stating that they have received the funds but they are still going to debit my account and refund me only after the 7th of January, I called them on the Thursday-27th December and pleaded with them to please either stop the debit or refund me sooner then month end as my other debit orders will not go through. I lost count as to how many people I spoke to as I was getting stories all the time,I was told that the supervisor Zanda is at finance sorting it out and that she/he will call me back. I then get put on hold by three different agents for a minumum time of 20plus minutes per call!!! Eventually I was told that Zanda will not take my call until I explain to the agent what the problem is so he can explain it to Zanda,whom then again I get put on hold for a further 20minutes plus,I had to eventually drop the call, I called again on the 28th December and 31st December, still waiting to speak to Zanda which never happened, no refund and a debit came off my account which in turn caused my other debit orders to bounce. I explained my story to all 8plus agents I spoke to but nothing got done about it,this is dismal service for such a big brand. Now I have unpaids on my bank statement thanks to this.

I sent a follow up again after the debit order billed and still has not received any feedback until now!!!!!!!!!!!!