Pathetic Service & False Refund Promise

Your claims department has to be one of the worst to deal with, my goodness I’ve never been this frustrated with such customer service before, it is so damn appalling, I honestly feel like cancelling my membership with Bonitas. I app**** for my 1st refund from my savings in January, sent through all the required documents only to be asked to resend it. It took several phone calls to eventually get the refund paid. My 2nd refund I app**** for on the 3rd March which again fell on deaf ears. Upon doing a telephonic follow up I was told to resend the documents again. Sent the documents, received a reference number and then again silence for days and weeks. I called to follow up on the 8th March again & spoke to Kagiso who apologized and assured my refund will be paid in 2 to 3 days, ref number 080425QWKKX9. As usual, no refund, no communication from Bonitas. I called again on the 14th March and spoke to Lufaso only to be told there’s no refund yet I have about flippen 20k in my savings. Asked to speak to a manager or supervisor and sat on hold for over 10 minutes only to be told Ela Letlohle nor Mavhungu Sithagu can come to the phone to talk to me. My first refund was paid from savings, yet my 2nd refund application after a false promise I’m getting bull**** stories as to why they can’t pay me. It seems as if nobody knows what they doing, everyone you speak to gives you a different story. Managers and team leaders are not interested in speaking to their customers but its because of your customers you earning a salary. Sadly, I will not recommend Bonita’s as a service provider to anyone looking for medical aid. Customers are already in financial distress, I have 20k sitting in my savings account but cannot claim for refund for co-payments paid out of my own pocket. To the staff working in the claims department, catch a wake up, it seems as if you running a circus with clowns all over the place!

Your Customer Service Stinks!!!!!