Pathetic Service

Since the transition from Medscheme to Momentum on 1 June 2026 the service has been terrible. The WhatsApp service is not functioning. to date. Bonitas has imposed co-payments on my hypertension, diabetes and asthma medication this month, with no notification. I sent an email on 8 June 2026 requesting the updated medicine formulary. I got no response as yet. I telephoned the Call Centre today to obtain the latest list of approved medicines, David answered the call, was unsure and then dropped the call. This is unacceptable service. Bonitas is definitely not the leading medical scheme in South Africa and the transition to Momentum is not smooth as promised. I require the information urgently so I can get an updated prescription for medication that I require urgently. Is this too much to ask.