Pathetic Service

Pathetic Service I've ever received in my life, My dad passed on in 2020, the membership he had with Bonitas ended in 1995. Now my mom is trying to get a membership certificate for her to apply for a new membership after taking a retirement and they want letter of executor, that we don't have as the court advice they only issue when there is assets or debts. This lady Mutsharini - ref 230322Q1K5KB, kept me on the call for 15 minutes because I asked for a supervisor, she comes back tells she/he is the meeting will call me backs and she drops the call. How will they call me without my details being provided.!!!!!!!!