SB
Suzan B
1 reviews | Active since Dec 2016
18 Feb 2023, 23:26
Pathetic Service
Today is day 49 waiting for my membership card. Still nothing. They are totally useless
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Replies (2)
Bonitas Medical Fund's replyOfficial
18 Feb 2023, 23:34Hello Suzan B Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply18 Feb 2023, 23:34
Official
Hello Suzan B Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
21 Feb 2023, 09:49Hello Suzan B Thank you for submitting a comment to us through Hellopeter. According to our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply21 Feb 2023, 09:49
Official
Hello Suzan B Thank you for submitting a comment to us through Hellopeter. According to our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team