JT
Janice T
1 reviews | Active since Jan 2021
23 Feb 2021, 10:10
Pathetic Service
On 3 February 2021 I sent a claim to the medical aid for medical bills I had to pay due to the delay in my dependent being loaded. On 12 February 2021 I followed up via the Whatsapp chat portal and was advised that one of the documents were password protected, and that I had to resend the email with the password in the email. I done so on even date. This morning when I followed up via the Whatsapp chat, I was given the same BS that the document is password protected.
I would appreciate someone senior giving me a call or responding to my emails.
This is the reason why people cancel their medical aid with Bonitas, as the service received is beyond unacceptable.
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Replies (2)
Bonitas Medical Fund's replyOfficial
23 Feb 2021, 10:58Hello Janice T,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's reply23 Feb 2021, 10:58
Official
Hello Janice T,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
JT
Janice T's updateReviewer Update
25 Feb 2021, 09:11I am at wits end with Bonitas.
My claim was eventually escalated, but only 2 out of the 3 claims were acknowledged.
I need someone senior in their claims department to phone me in order for this matter to be resolved, as I have had enough.
My claim was eventually escalated, but only 2 out of the 3 claims were acknowledged.
I need someone senior in their claims department to phone me in order for this matter to be resolved, as I have had enough.
JT
Janice T's update25 Feb 2021, 09:11
Reviewer Update
I am at wits end with Bonitas.
My claim was eventually escalated, but only 2 out of the 3 claims were acknowledged.
I need someone senior in their claims department to phone me in order for this matter to be resolved, as I have had enough.
My claim was eventually escalated, but only 2 out of the 3 claims were acknowledged.
I need someone senior in their claims department to phone me in order for this matter to be resolved, as I have had enough.