PATHETIC SERVICE & CONSTANT LIES

I have a claim that's being investigated for over three months , there is still no progress, up untill today no one knows why we were charged R600 before we could be helped at a hospital after following all steps before going to the hospital! The call centre has made me repeat my story over 8 times Everytime I call , no one has any information , there's a guy called Andre Jonker claims be an escalation agent promises the world never even keeps to his word , still waiting for over two weeks for a call back which he promised head over heels no matter the outcome he will me back the next day to update me , as he needs to go and see what's happening in the investigation ..now almost three months later !!! What can you still be investigating now !! This is totally pathetic, I would like a response or the out come of my claim ! There is no escalation process in your call centre, it's an agent passing the phone to another *********** person again and again !!! I have asked for any type of Management all 5times I called , till today no one is available your managers are always busy, I waited for management to apear while they in meetings , out for lunch...they never pitch ..the call centre and its management team is a joke ! It time you guys wake up and take ownership , firstly can you stop lying to clients! Lastly I called this agent and asked her to send an email to the operations manager and Andre Yonker demanding a phone call back ...two weeks later still waiting . ***