1 reviews | Active since Feb 2020
PATHETIC SERVICE!
I moved from Discovery to Bonitas in June 2022 and I've had to phone them more than 3 times already due to their pathetic service. Bonitas tried to debit me twice at the end of June (God knows why) no explanation just a Doble debit on my account. They then decided to suspend my brand new membership again without warning. I had to be the 1 phoning wanting to find out why which their staff kept on blaming finance department blah blah blah mid July after numerous phone calls by me to them they reinstated my medical aid. Surprise surprise today which is not even 2 weeks after my last complaint I get an email saying my membership has once again been suspended. Again it's me that phones and spends over half an hour on the phone waiting for this 1 to speak to this 1 and that 1 simply doesn't answer the phone.
ABSOLUTELY PATHETIC SERVICE I WILL LEAVE THE 1ST OPPORTUNITY I GET. DISGUSTING!!
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
We acknowledging receipt of you enquiry and sincerely apologise for the inconvenience.
Your request has been forwarded to a credit control who will contact you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
We acknowledging receipt of you enquiry and sincerely apologise for the inconvenience.
Your request has been forwarded to a credit control who will contact you.
Kind Regards
Bonitas Team