AV
Anastasia V
1 reviews | Active since Oct 2013
18 May 2022, 10:41
Pathetic service
I have emailed creditcontrol@bonitas on 11/05/2022. It is a week now and still no response!! I am fed up with their lack of service and when you phone in they just say send an email. I DEMAND my query to be sorted out before 12:00 today otherwise pay back all my contribution so that I can move to a medical aid that will actually be willing to assist me.
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Replies (5)AV
Anastasia V's updateReviewer Update
18 May 2022, 10:57Query ***
AV
Anastasia V's update18 May 2022, 10:57
Reviewer Update
Query ***
Bonitas Medical Fund's replyOfficial
18 May 2022, 11:33Hello Anastasia V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply18 May 2022, 11:33
Official
Hello Anastasia V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
AV
Anastasia V's updateReviewer Update
18 May 2022, 15:25STILL NO FEEDBACK AND I REQUESTED SAME BEFORE 12 THIS MORNING!! I IMMEDIATLY WANT MY CONTRIBUTION PAYMENTS PAID BACK TO ME!!!
AV
Anastasia V's update18 May 2022, 15:25
Reviewer Update
STILL NO FEEDBACK AND I REQUESTED SAME BEFORE 12 THIS MORNING!! I IMMEDIATLY WANT MY CONTRIBUTION PAYMENTS PAID BACK TO ME!!!
AV
Anastasia V's updateReviewer Update
20 May 2022, 16:16PLEASE CHECK YOUR RECORDS BEFORE REPLYING SUCH ****
AV
Anastasia V's update20 May 2022, 16:16
Reviewer Update
PLEASE CHECK YOUR RECORDS BEFORE REPLYING SUCH ****
Bonitas Medical Fund's replyOfficial
03 Jul 2022, 22:41Hello Anastasia V
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your concern has been addressed and this mater has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply03 Jul 2022, 22:41
Official
Hello Anastasia V
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your concern has been addressed and this mater has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team