Pathetic service

It's very frustrating and annoying having to deal with bad service. From what I have read here and other platforms it seems most of Bonita's employees needs re-training to deal with customer's queries. The service is pathetic to say the least.

I have a claim that was rejected and I made an enquiry as to why it was rejected and also why benefit booster was not used. Firstly the response took long( very annoying) which they did acknowledge on the email, secondly the response only addressed the first part as to why claim was rejected but never address why was benefit booster not used. I made a follow up and response I got was that no information provided even though I did attached documents.

It's really frustrating to be a Bonita's member.