Pathetic service by Bonitas

we have never seen such an unprofessional and inconsiderate service ever like this before. The treatment we get from Bonitas clearly indicates so well that our health is taken for granted but when it comes to claiming our money there is no hesitation.

The service has been so extremely poor from the day i have been in contact with Bonitas. I have layed my complain several times and clearly my complaints are landing on deaf ears. I actually had my hope on the supervisor "Sydney Nchabeleng" after escalating the matter and he gave me an assurance and requested not to put a formal complain. To my surprise he is also failing and I am told that I cannot escalate the matter even further when I was asking for his superior since I was not getting joy from him too. He is even avoiding talking to us to account for poor service granted to us.