Pathetic Service Bonitas

Its been a difficult experience with medical aid from the beginning. 1st i was not registered as per brokers instruction by bonitas , unexpectedly my kids fell sick i then had to pay cash. We then hit further obstacles when my daughter was needing a specialist for neurology and guess what not a single doctor on their panel deals with kids who are 8 years every doctor deals with kids over 13. Further to that the list they sent was not updated and a few doctors no longer practiced. After paying huge amounts for medical monthly I was then stuck with a bill from neuro for R3200 , then their famous line is we pay according medical schemes. Guess what they refunded R600. Even worse to this the *********** staff who don't even read ****** emails I sent mail on the 9th of September and the refund is still not processed , I was then told they will pay the subscriber when i already paid them. This clearly tells me they cant read the email with clear instructions. What ****** disgusting service to have a specialist benefit R3147.48 and only pay R600 is daylight *******. I want this refund due in my bank account by Monday with no excuses due to total incompetency by your processing department