PATHETIC SERVICE Boncap - Bonitas PATHETIC SERVICE

The night before my op they decided that the referral nr they provided via email is no longer the process they take we need to re-apply for a referral to a specialist and then re-apply for the auth after confirming telephonically that all was in order. I never go to the Dr this year that I need a operation and blood tests, I have only had problems with this medical aid. I have had to continue to phone boncap to ask them to link the referral nr and the auth and every single time they say they are doing it and reprocessing and and when I phone again nothing has been done so again today the same story so how many more times must one request for a service and we get no service. Even the Dr's rooms have contacted boncap and NOTHING has been done.

You pay for a medical aid but you can just as well save the money and pay cash cause that is what seems is going to happen in my case.

They do not respond to emails and don't know what they are talking about via the phone.