Pathetic service

I was advised I'm paying in advance meaning that 25th January's payment is allocated for February and the 25th February payment is allocated for march and then march payment will be allocated for April and April for may etc however I also advised the fund last year Dec that as of January il be on maternity leave and depending on uif payments so my payments will be late but I will pay without missing a payment so January and February was fine as I still got money from my company march payment that was supposed to be allocated for April was paid late I was unable to pay the funds on the 25th but I did make the payment on the 7th of April now my membership is suspended pending termination and instead of getting someone to assist me properly I was called by someone who didn't explain anything properly didn't want to listen to me she rather was more eager to help me terminate my membership I'm so ****ed off with these people they quick to take money from people but to assist with queries is a nightmare