Pathetic Service (as usual) from Bonitas

Good morning,

I trust you are well.

I am very distraught and angry once again with the pathetic service I have received from Bonitas Medical Aid.

Since I joined the communication regarding certain aspects of the cover I selected have been so poorly communicated I am considering alternative options. I was never informed of the care plan and had to enquire about it and see that it gets activated. I spoke to so many of your consultants and was assured by them that I am registered for PMB and can see my psychologist at any time. However, now I am told by the psychologist that this is not the case because consultation is subject to PMB benefit activation. This has been ongoing since I joined it has been one thing after the other and I am so fed up. I have been trying to schedule an appointment with my psychologist since September and have not been able to.

I would like it placed on record that should anything happen to me or should I take ill that Bonitas will be solely to blame because my depressive disorder cannot wait for 2023 until you finally decide to respond. This is utterly pathetic and disappointing.

This matter should be treated with the urgency it deserves and I would like it resolved as soon as possible.

And please, do something about your service. It is pathetic.

Regards,

Geoffrey Jacobs