Pathetic Service and turnaround time

I joined Bonitas in June. I submitted my documents in June and had to wait 5-7 working days for membership acceptance. I made payment on 30June for my membership and asked for membership to start on 01 July 2015. When I contacted the call centre to change the join date to 01/07 they advised that it will not be a problem. I had to phone constantly to follow up if it has been changed. All the call centre says that it is in the que it is in the que. I have received numerous reference numbers and promises with no delivery. I am a new client with this terrible service to start off with. I feel like cancelling my membership and moving to another medical aid. If it takes so long to activate my start date...how long will it take to process a real medical query. I have never experienced such terrible service in my life. Keep my money but don't want to activate me as a member from 01/07/2015 like I am entitled!! I am disgusted by the service and the response and the rude manner and lack of help I am receiving. I will advise people to never take out any policy with Bonitas. How the hell does it take 9 working days to allocate a payment and change a date on your system. Pathetic!!!