Pathetic Service and robotic consultants.

<p>I am extremely shocked by bonitas poor pathetic service ever. This is the worst medical aid by far. I have downgraded by medical aid from Bonsave to Boncap and was advised after 4 months I will be getting my savings in full. Furthermore I spoke to Pozi Vayekw with a call ref no. 23111G15NJM if not mistaken and member no. ********** 3087. Was told payment would reflect in my account first week of December then I call today and spoke to this idiotic individual who doesn't understand English by the name of Belinda Mokete telling me about back log at finance not giving me proper answers. She placed me on hold for 20 minutes telling about internal issues back log n when request to speak to her manager she placed me on hold until I hung up. My phone bill for 27 minutes without getting proper answers.</p>