Pathetic Service and robotic consultants.

<p>I have never seen such worst service in my life . I have been waiting on the line for more than 20 minutes. I called in 3 weeks ago and was advise my savings payment will reflect in my account the first week of December. I spoke Pozi Vayeke on the 23rd of November 2016. Gave me my ref number 231116Q15NJM furthermore said I was going to receive 2 payments for 3547.37 and 1221.50 respectively in my account. Furthermore I called again Thursday last week to check what's happening with my payment spoke to a rude robotic agent Belinda Mokete placed me on hold for 15 minutes and then gave me the worst pathetic excuses that finance is working on a backlog but can't confirm when payment would reflect. BONITAS is making their problems mines. Is it my problem that they short staff and they in a backlog or its just an excuse not to pay money... I want the interest earned since my money was suppose to be finalised last week already. Bonitas agents are worse. Product knowledge and soft s****s are lacking. Still haven't received my money. Bad bad service Bonitas .. </p>