PATHETIC SERVICE AND NO CO-OPERATION

Good Day, I am writing on behalf of my mom that is a pensioner and does not have access to a computer or internet. She has been with Bonitas Medical scheme for ages since she was working and is already a pensioner for quite a while. She has a PNB Condition and really does not get any Service from Bonitas staff whatso ever. She does not get her right cronicle medication from pharmacy direct although her doctor forward motivation letters several times and she also forwarded her prescription a hundred times so to speak. There is also a bill outstanding at one of my moms doctors since July last year and according to the medical aid they would've paid the doctor but the payment has been cancelled again. You cant complain about any SERVICE BECAUSE THERE IS NO SERVICE. They never answer their telephones and they just doesn't care. Please help a very frustrated patient.