Pathetic service and lack of urgency

I had a consultation with a doctor on 4th September 2017. As a member of a medical scheme, I thought the medical scheme would cover all relevant healthcare costs. Due to the nature of my issue, the Doctor gave me a couple of injections and a drip. I also got a medical script which I filled at the pharmacy inside the centre. On 8 September 2017, I got a message from the doctors stating that my claim had been rejected. I followed up with the Scheme as I still had benefits and logged a call with them on 14 September 2017, ref number 140917qd2p4h, with a supposed turn around time of 7 days. To date, I haven't received feedback from them. I took the liberty to call them only to find that the claim had been subsequently partially settled without explanation for the non-payment. When enquiring on why, the agent was rude and unprofessional.

As a customer who not only pays monthly contributions timeously but also contributes to the administrators income, the level of disrespect and unprofessionalism is unwarranted and left a sour taste in my mouth.