1 reviews | Active since Mar 2013
Pathetic Service
since May i have been complaining about the claim that was not paid by medical aid. I have explained that was admitted in hospital midnight couldnt breat and when i got there was forced to do covid 19 test it was a must for each patient that comes in hospital but the test came out negative , you guys refusing to pay because you said you only pay for Pos test how is my problem that my test came Neg. A guy called me after my complaint and promised to process the claim till date no payment done and Pathcare is going to handover my account to the lawyers. i dont understand you guys too quick to take money from the our accounts but when it comes to payment we must fight first i want this claim processed urgently otherwise im taking this further because medical suppose to cover us we did not ask for this virus to happen . everytime i call they say the processing the claim , last Ref 310820Q51TVV 31st August
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication and the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and we will await your feedback.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication and the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and we will await your feedback.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team