LJ
Lillian J
1 reviews | Active since Oct 2018
16 Feb 2024, 10:40
Pathetic service !
I have submitted a claim with Bonitas and forwarded all my claim documents including my banking details as proof of banking details. The claims consultant who processed the claim failed to look at the proof of banking details and paid the money into an account that no longer exists. I am now expected to go to FNB and fix something a staff member failed to see. Surely there are processes in place to verify and validate a claim. PATHETIC SERVICE
Helpful (0)
Replies (9)0
Replies (9)
Bonitas Medical Fund's replyOfficial
16 Feb 2024, 11:01Hello Lillian J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply16 Feb 2024, 11:01
Official
Hello Lillian J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
LJ
Lillian J's updateReviewer Update
16 Feb 2024, 11:32Thank you, much appreciated..
LJ
Lillian J's update16 Feb 2024, 11:32
Reviewer Update
Thank you, much appreciated..
Bonitas Medical Fund's replyOfficial
16 Feb 2024, 15:13Hello Lillian J
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply16 Feb 2024, 15:13
Official
Hello Lillian J
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
LJ
Lillian J's updateReviewer Update
16 Feb 2024, 16:30You have not done anything to resolve the matter. Waiting for a payment to void (which it will because I haven't used that account in years and then re-running the payment is not customer service. If the claims consultant was so efficient and if Bonitas is a pro customer service as you pretend to be then the claims process would have been verified. The claims consultant would also have noticed the proof of banking details attached and should have questioned why I sent those banking details and not just process the claim. It's scary to think that this is how all claims are processed with no verification or reading of emails and instructions from the client. There is no urgency and all I must do Is wait for the void. An additional payment should have been done to save the customer experience knowing that the void will return. The client should suffer due to an employee's mistake...appalling.
LJ
Lillian J's update16 Feb 2024, 16:30
Reviewer Update
You have not done anything to resolve the matter. Waiting for a payment to void (which it will because I haven't used that account in years and then re-running the payment is not customer service. If the claims consultant was so efficient and if Bonitas is a pro customer service as you pretend to be then the claims process would have been verified. The claims consultant would also have noticed the proof of banking details attached and should have questioned why I sent those banking details and not just process the claim. It's scary to think that this is how all claims are processed with no verification or reading of emails and instructions from the client. There is no urgency and all I must do Is wait for the void. An additional payment should have been done to save the customer experience knowing that the void will return. The client should suffer due to an employee's mistake...appalling.
LJ
Lillian J's updateReviewer Update
19 Feb 2024, 14:52Good day Bonitas.
I need to know when the money will be paid over into the proof of banking providing upon claim stage.
I would not advise anyone to opt in for Bonita's ..a simple claim cannot be processed correctly
I need to know when the money will be paid over into the proof of banking providing upon claim stage.
I would not advise anyone to opt in for Bonita's ..a simple claim cannot be processed correctly
LJ
Lillian J's update19 Feb 2024, 14:52
Reviewer Update
Good day Bonitas.
I need to know when the money will be paid over into the proof of banking providing upon claim stage.
I would not advise anyone to opt in for Bonita's ..a simple claim cannot be processed correctly
I need to know when the money will be paid over into the proof of banking providing upon claim stage.
I would not advise anyone to opt in for Bonita's ..a simple claim cannot be processed correctly
LJ
Lillian J's updateReviewer Update
19 Feb 2024, 15:20Thank you ..When can I expect the payment to reflect?
LJ
Lillian J's update19 Feb 2024, 15:20
Reviewer Update
Thank you ..When can I expect the payment to reflect?
Bonitas Medical Fund's replyOfficial
21 Feb 2024, 20:33Hello Lillian J
Thank you for notifying us of your complaint.
The claim has been linked to the Capitec bank details loaded. We are waiting for the system to generate a payment run date.
The claim has been linked to the Capitec bank details loaded. We are waiting for the system to generate a payment run date.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply21 Feb 2024, 20:33
Official
Hello Lillian J
Thank you for notifying us of your complaint.
The claim has been linked to the Capitec bank details loaded. We are waiting for the system to generate a payment run date.
The claim has been linked to the Capitec bank details loaded. We are waiting for the system to generate a payment run date.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
LJ
Lillian J's updateReviewer Update
22 Feb 2024, 11:03Good day,
The funds have still not reflected, when can I expect the payment in my account, please.
Bonitas is not serious about customer service. Definitely my last year with Bonitas. I have to follow up on a complaint. I'm Appalled at the lack of urgency.
The funds have still not reflected, when can I expect the payment in my account, please.
Bonitas is not serious about customer service. Definitely my last year with Bonitas. I have to follow up on a complaint. I'm Appalled at the lack of urgency.
LJ
Lillian J's update22 Feb 2024, 11:03
Reviewer Update
Good day,
The funds have still not reflected, when can I expect the payment in my account, please.
Bonitas is not serious about customer service. Definitely my last year with Bonitas. I have to follow up on a complaint. I'm Appalled at the lack of urgency.
The funds have still not reflected, when can I expect the payment in my account, please.
Bonitas is not serious about customer service. Definitely my last year with Bonitas. I have to follow up on a complaint. I'm Appalled at the lack of urgency.
LJ
Lillian J's updateReviewer Update
22 Feb 2024, 11:25Why is the payment only being done on the 28th ?
The claim was submitted on the 5th of February and Bonitas pays the claim on the 28th of February.
Four weeks to process R 484.10 ..WOW
The claim was submitted on the 5th of February and Bonitas pays the claim on the 28th of February.
Four weeks to process R 484.10 ..WOW
LJ
Lillian J's update22 Feb 2024, 11:25
Reviewer Update
Why is the payment only being done on the 28th ?
The claim was submitted on the 5th of February and Bonitas pays the claim on the 28th of February.
Four weeks to process R 484.10 ..WOW
The claim was submitted on the 5th of February and Bonitas pays the claim on the 28th of February.
Four weeks to process R 484.10 ..WOW