BE
Bartho E
1 reviews | Active since Dec 2012
01 Sept 2022, 19:36
Pathetic Service
I have submitted authorization for my son for a dental procedure. It was denied for in hospital treatment. I submitted a request for Pre Authorization for in chair treatment. After being in chat for OVER AN HOUR, once being Timed out by Agent, then the next agent only tell me to contact another division. This whilst my 7 year old son is in pain. I HAVE NEVER MISSED A PAYMENT , nor have i EVER depleted my savings. I have been with you for the past 6 years. I have always bragged to my friends (Which are with Discovery) about how good Bonitas is and little to no co payments, but after the past 3 weeks, I have changed my tune. Please assist in resolving this urgently
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
01 Sept 2022, 20:41Hello Bartho E Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply01 Sept 2022, 20:41
Official
Hello Bartho E Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
02 Sept 2022, 14:57Hello Bartho E
Thank you for notifying us of your complaint. We confirm that you were contacted by Denis and the matter has been resolved. We do apologise for the inconvenience this matter has caused.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We confirm that you were contacted by Denis and the matter has been resolved. We do apologise for the inconvenience this matter has caused.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply02 Sept 2022, 14:57
Official
Hello Bartho E
Thank you for notifying us of your complaint. We confirm that you were contacted by Denis and the matter has been resolved. We do apologise for the inconvenience this matter has caused.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We confirm that you were contacted by Denis and the matter has been resolved. We do apologise for the inconvenience this matter has caused.
Kind Regards
Bonitas Team
BE
Bartho E's updateReviewer Update
25 Oct 2022, 11:17Just an FYI, it was not resolved and paid cash for the procedure.
BE
Bartho E's update25 Oct 2022, 11:17
Reviewer Update
Just an FYI, it was not resolved and paid cash for the procedure.